Yes, a 3.6% booking fee is applied to each transaction. Listed ticket prices exclude the booking fee.

Booking fees help to cover the costs associated with using our ticketing platform, card-processing fees and the administration of these ticketing systems.

Tickets will be emailed to you once you’ve completed your purchase.

We recommend that you present your ticket digitally at each event using a smartphone or device. If this is not possible, you may print your ticket and bring it along with you.

Yes. Companion Card holders are entitled to a free companion ticket to The Unconformity festival events. Call 03 6471 1026 or let us know via email at access@theunconformity.com.au.

The Unconformity does not offer exchanges or refunds on tickets, except when the event has been cancelled. See our full Ticketing Terms & Conditions for more details.

First, check to see if your ticket email got caught up in a spam or junk filter. If you still don’t have the email, please contact us on 03 6471 1026 or via tickets@theunconformity.com.au.

No. The Unconformity does not have a resale facility. Tickets purchased outside of our official ticketing platform may not be legitimate and if you purchase a ticket outside of our ticketing platform, there is a risk it will not be accepted at the door.

If you are no longer able to attend a free event, please email tickets@theunconformity.com.au so the ticket can be given to someone on the waitlist.

You can book tickets during the festival weekend with our team at the Festival Information Hub and in the lead-up to the festival at The Unconformity Hall (35 Cutten Street, Queenstown) from Monday–Friday, 9am–12pm and 1pm–5pm.

Please visit the Festival Information Hub page for opening hours.

Leading up to the festival, you can call the ticketing phone line 03 6471 1026 between 10am–5pm to purchase tickets.

The ticketing phone line may not be attended during the festival weekend however the team at the Festival Information Hub can assist you in person.

Some events have a strict lock-out policy, which means that no one will be admitted once the event has started.

Lockouts are advertised on the relevant website event pages, during online ticket purchases and on your ticket. No refunds will be provided for latecomers to strict lockout events.

Yes, you can join the waitlist for any sold-out events on the Tickets page. If a ticket becomes available and you are on the waitlist, you may receive an email offering the opportunity to purchase a ticket. We encourage you to purchase waitlist tickets promptly, as the link to claim an available ticket will not last forever.

Children aged 24 months and under do not require a ticket to most events on the condition that they do not occupy a seat and they are carried or sit on the lap of a parent or guardian. Please check specific event pages on the website for more information.

Events with age restrictions are unsuitable for kids aged 24 months and under.

Concession-price tickets are available for full-time students and children aged 16 year and under as well as Pensioner, Health Care, Seniors and Companion Card holders.

Please remember to bring your card to the event to show your proof of concession.

There are targeted youth and kids activities across The Unconformity festival program, such as The Unconformity for Young People and The Unconformity Cup. The broader festival program has been designed to engage a diverse range of audiences. Unless events are marked with an age restriction, we encourage audience members of all ages to explore and discover them.

See our full Ticketing Terms & Conditions for details.